Shipping Policy

At Llama Laser, we are dedicated to providing efficient and reliable shipping services for your engraving orders. Please take a moment to review our Shipping Policy for a clear understanding of how we handle shipments.

Shipping Methods:

Orders under 150 lbs: We utilize UPS for shipments of moderate weight.
Orders over 150 lbs: These may be shipped via Less Than Truckload (LTL) or, if necessary, split into smaller shipments for optimal handling.

Processing Time:

Order processing time varies based on the size and complexity of your engraving request.
Expedited shipping options may be available upon request, subject to additional fees.

Shipment Tracking:

Once your order is dispatched, you will receive a shipping confirmation with tracking details.
For LTL shipments, tracking information will be provided through the designated freight carrier.

Split Shipments:

Orders exceeding 150 lbs may be split into smaller shipments for practical and logistical reasons.
Each shipment will be individually tracked, and you will receive separate notifications for each part.

Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Costs will be displayed during the checkout process for your transparency.

Delivery Time:

Estimated delivery times are provided during the checkout process and are subject to carrier policies.
Llama Laser is not responsible for delays caused by unforeseen circumstances or carrier issues.

Shipping Address:

Please ensure the accuracy of your shipping address during checkout. Llama Laser is not responsible for misplaced or undeliverable shipments due to incorrect addresses provided.

International Shipping:

For international orders, additional customs and import duties may apply. Customers are responsible for these fees.

Order Inspection:

Customers are advised to inspect shipments upon delivery. Report any damages or discrepancies to our customer service team within 7 days.

Returns Due to Shipping Issues:

If a shipment is returned due to an incorrect address or other shipping issues, additional shipping charges may apply for reshipment.

By placing an order with Llama Laser, you acknowledge and agree to comply with our Shipping Policy. If you have any questions or concerns, please contact our customer service team at orders@llama-laser.com. Last updated: 1/20/2024.