Terms and Conditions

Welcome to Llama Laser, where precision meets commitment. By engaging with our laser engraving services, you agree to the following terms and conditions:

Order Placement:

Orders can be placed through our website or directly with our customer service team.
All orders are subject to acceptance based on product availability and our capacity.

Artwork and Design

Customers are responsible for providing accurate and high-resolution artwork.
Llama Laser reserves the right to reject any designs that violate our content policy or are deemed inappropriate.

Pricing and Payment:

Prices are determined based on the type of product, quantity, and engraving complexity.
Payment must be made in full before the commencement of engraving.

Turnaround Time:

Turnaround times vary depending on the order size and complexity.
Expedited services may be available upon request, subject to additional fees.

Quality Assurance:

Llama Laser ensures high-quality engraving, but slight variations may occur.
Customers must inspect products upon receipt and report any issues within 7 days.

Cancellation and Refunds:

Orders can be canceled within 24 hours of placement.
Refunds are subject to a cancellation fee if production has commenced.

Intellectual Property:

Customers affirm they have the right to use provided artwork for engraving.
Llama Laser retains the right to showcase completed work for promotional purposes.

Shipping:

Shipping costs are the responsibility of the customer.
Llama Laser is not liable for delays or damages during transit.

Privacy Policy:

Customer information is treated with confidentiality and used only for order fulfillment.
Payment details are securely processed, and sensitive information is not stored.

Governing Law:

These terms and conditions are governed by the laws of [Your Jurisdiction].
Any disputes shall be resolved through arbitration in accordance with [Arbitration Rules].

By placing an order with Llama Laser, you acknowledge and agree to abide by these terms and conditions. We reserve the right to update or modify these terms at any time, and continued use of our services constitutes acceptance of any changes.